cun99 Platform Account Terms

When you open an account on cun99, you agree to the terms that govern your use of our platform. These terms outline your responsibilities as an account holder, our commitments to service delivery, and the rules that apply to deposits, withdrawals, bonuses, and dispute resolution. We at cun99 enforce these terms consistently to protect both our users and our operational integrity.

Our platform is available only where local law permits. Users are responsible for verifying that their access and use of cun99 comply with their own jurisdiction's applicable law. We do not offer our services in jurisdictions where online wagering is prohibited by local regulation.

This page summarises the key conditions of your cun99 account—how you register, what our deposit and withdrawal policies are, how bonus offers work, and how we handle disputes.

Account Opening and Eligibility

To open a cun99 account, you must provide a valid email address, phone number, and submit a government-issued ID (national ID, passport, or driver's licence) for verification. Our verification team reviews your documents and confirms your identity within one business day. Once your account is activated, you can place deposits immediately through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).

You are responsible for the security of your account credentials. We at cun99 do not store your password; we use encryption and hashing to protect it. If your account is accessed without your authorisation, contact our support team immediately with your account reference number. We will investigate the incident, review your account activity logs, and take corrective action if unauthorised access is confirmed. However, we are not liable for losses resulting from shared credentials or weak passwords.

Your account must be opened in your own name and for your own use. We do not permit account sharing, proxy betting, or use by minors. If we discover that an account is being operated by someone other than the registered account holder, or if account activity indicates suspicious patterns (such as rapid deposits and withdrawals with no wagering), we may suspend or close the account without notice and forfeit any balance.

Deposits and Withdrawal Conditions

When you deposit funds into your cun99 account, your balance is credited immediately (for digital wallets) or within the standard banking window (for transfers). Your deposit is your own money and is held in trust. You can withdraw your deposited funds at any time, subject to account verification and our review of your account activity for consistency.

Before you can withdraw, we require proof of address (utility bill, bank statement, or lease agreement dated within the past three months) in addition to your government ID. Our compliance team reviews all withdrawal requests to ensure they are consistent with your account history and betting patterns. If a withdrawal request appears inconsistent—for example, a large withdrawal shortly after account opening with minimal activity—we may ask for clarification or additional documentation before processing.

Withdrawal processing times vary by payment method. mobile banking, local payment, online payment, and e-wallet typically settle within hours. Bank transfers may take one to two business days due to inter-bank processing. We do not guarantee specific withdrawal times, and processing windows may be delayed if we require additional verification. All withdrawals are returned to the same payment method used for deposit.

Note: We at cun99 do not process withdrawals to third-party accounts or payment methods other than those linked to your account registration. All funds are returned to the original deposit source.

Bonus Terms and Eligibility

Our cun99 welcome offer is available to new account holders on their first deposit. The bonus credit is applied after verification and is subject to minimum playthrough requirements outlined in your Promotions section. Bonus credit may be non-withdrawable until you meet the stated turnover condition; however, your own deposited funds and any winnings earned from your deposit are withdrawable once your account is verified.

Our weekly cashback programme runs on a Monday-to-Sunday cycle. We calculate your net loss across all games—total stakes minus total winnings—and credit a percentage as cashback every Monday morning. This cashback is automatically credited without requiring a claim code and is immediately available for wagering or withdrawal.

Our referral programme rewards you when a friend you refer completes their first qualifying deposit. Both you and your friend receive referral credit within our standard processing window. Referral credit is credited to your account under Promotions and is subject to the same playthrough conditions as your welcome bonus (if applicable).

1

Welcome bonus eligibilityNew accounts only

Applied after identity and payment method verification. Subject to minimum playthrough requirement displayed in Promotions.
2

Weekly cashback claimAutomatic every Monday

Calculated as percentage of net loss across all games. No claim code required; credited automatically.
3

Referral creditWhen friend deposits

Both referrer and referred receive credit. Credited within standard processing window after qualifying deposit.
4

Tier benefitsMonthly reset

Account progresses through Bronze, Silver, Gold, Platinum tiers based on monthly activity. Tier resets first day of each month.

Disputes, Settlement, and Service Availability

When you place a wager on cun99—whether on Liga 1, a live-dealer table, a slot game, or any other feature—the rules of that game or market are displayed before you confirm your stake. Settlement is automatic and final once the event or round concludes and official results are confirmed. We do not reverse settled bets unless we discover a system error on our end that directly affected the outcome.

If you dispute a round settlement or believe a technical error occurred, contact our support team within seven days of the event. Provide your account reference number, the round or match reference, your wager amount, and any supporting screenshots. Our team will review your account history, the recorded broadcast (for live-dealer rounds), and official event results. We will respond with a decision based on this evidence. Our settlement decision is final and binding unless we find evidence of system malfunction on our end.

We at cun99 reserve the right to suspend or close accounts that show signs of fraud, money laundering, collusion, or violation of these terms. If we detect suspicious activity—such as rapid account cycling, use by multiple individuals, or patterns consistent with bonus abuse—we may freeze the account pending investigation. If violations are confirmed, we will close the account and forfeit any balance.

Account suspension: We may suspend an account if it shows signs of fraud, policy violation, or suspicious activity. Suspension is not permanent; we may lift it if the investigation clears the account.
Account closure: We may close an account permanently if violations are confirmed. A closed account cannot be reopened, and any balance may be forfeited.
Service availability: We at cun99 are available only where local law permits. Service may be restricted or withdrawn from jurisdictions where online wagering is prohibited by regulation.

Our customer support team operates in English and is available via live chat, email, and phone during business hours. We maintain a response target of one business day for all support requests. If you experience an issue—account access, deposit processing, bonus claiming, game disputes, or withdrawal delays—contact us with your account reference and a clear description of the problem. Our team will investigate, request supporting documentation if needed, and respond with a resolution.

We at cun99 do not offer account preferences, account controls features, or betting limits as built-in account settings. Users are responsible for managing their own account activity. We do not provide guarantees regarding payout rates, withdrawal processing times, or bonus values. All services are provided on an as-is basis, and we reserve the right to modify terms, withdraw games, or adjust promotional offers with notice to users.

By opening and using a cun99 account, you acknowledge that you have read and agreed to these terms, that you are accessing the platform from a jurisdiction where such services are lawful, and that you assume all responsibility for your account use and compliance with local law.