cun99 Privacy Policy

This page describes what we collect when you use cun99 and how we keep that data protected. Our privacy practices centre on account security, payment processing, and compliance with applicable law in the jurisdictions where we operate. We collect only the information necessary to deliver our service—your email, phone number, government ID for verification, payment details, and betting history.

When you open an account on cun99, you agree to share personal data with us for account creation, identity verification, payment processing, and fraud prevention. We store this data on secure servers and do not sell your information to third parties. We may share limited data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, banks), verification vendors, and legal authorities when required by law.

Our commitment is to be transparent about what data we hold, how we use it, and what rights you have under applicable privacy law. This policy covers data collection, storage, sharing, cookies, and your contact options if you have concerns.

What Data We Collect at cun99

We collect information in three categories. First, account data: when you register on cun99, we collect your email address, phone number, username, password (encrypted), and date of birth. Second, identity and verification data: before you can withdraw funds, we require a government-issued ID (national ID, passport, or driver's licence) and proof of address (utility bill, bank statement, or lease agreement). We store scanned copies of these documents on secure servers. Third, transaction and behavioural data: we record every deposit, withdrawal, wager, and game outcome on your cun99 account, including timestamps, amounts, and game details.

We also collect technical data automatically. When you access cun99, our servers log your IP address, device type, browser information, and the pages you visit. This helps us diagnose technical issues, prevent fraud, and understand how users interact with our platform. We use this data only for operational purposes—we do not sell or share it with advertisers.

Account data: Email, phone, username, encrypted password, date of birth, and account settings stored on cun99 servers.
Verification data: Government ID and proof of address uploaded and stored securely. We retain these only as long as your account remains active.
Transaction data: Deposits, withdrawals, wagers, and game outcomes recorded with timestamps and amounts for audit and dispute resolution.
Technical data: IP address, device type, browser, and page visits logged for operational and security purposes only.

We do not collect data you do not provide. You are not required to share a social media account, biometric data, or health information to use cun99. If you contact our support team, we may retain your email or chat transcript for dispute resolution and compliance purposes.

How We Use, Store, and Share Your Data

Data Use at cun99

We use your data for service delivery, account security, and legal compliance. Specifically: we use your email and phone to communicate account updates, promotions, and support responses; we use your verification documents to confirm your identity before allowing withdrawals; we use your transaction history to detect fraud, calculate your weekly cashback and tier progression, and settle disputes; and we use technical logs to maintain platform stability and security. We do not use your data for marketing profiling or automated decision-making that affects your account access.

Data Storage at cun99

We store your data on encrypted servers located in multiple jurisdictions. Our primary servers may be outside Indonesia; this means your data may be processed outside your home country in accordance with applicable law. We maintain backups and redundancy to prevent data loss. We apply access controls so only authorised cun99 staff and systems can retrieve your personal information. We do not retain data indefinitely—when your account is closed, we retain transaction records only as long as required by law (typically 5-7 years for financial compliance), then delete or anonymise them.

Note: Our servers may be located outside Indonesia. By using cun99, you consent to your data being processed in other jurisdictions under their privacy and security standards.

Data Sharing

We share your data only when necessary. We share payment details with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. We share verification documents with third-party identity-verification vendors who confirm your ID validity. We may share aggregated, anonymised data with business partners for platform improvement—this data cannot identify you. We share your data with legal authorities, courts, or regulators only when required by law or a court order. We do not sell your personal information to advertisers, data brokers, or any commercial third party.

1

Payment processorsProcessing

We share payment method and amount with payment providers to complete deposits and withdrawals.
2

Verification vendorsKYC

We share your ID and address documents with third-party vendors who verify your identity before we allow withdrawals.
3

Legal authoritiesCompliance

We share data with courts, regulators, or law enforcement only when required by applicable law or a court order.

Cookies and Tracking

We use cookies to remember your login session, preferences, and betting history. These are functional cookies necessary for cun99 to operate—they allow you to stay logged in and retrieve your account without re-entering your email every visit. We do not use tracking cookies for advertising. Your browser settings allow you to block or delete cookies, but this may prevent cun99 from functioning correctly. We do not set third-party cookies.

Your Rights and Data Requests

Under applicable privacy law, you have the right to access, correct, or request deletion of your personal data. If you want a copy of all data we hold about your cun99 account, contact our support team with your account reference number and ID. We will provide a data export within ten business days. If you believe your data is incorrect, you can update your account settings or contact support. If you request deletion of your account, we will close your account and remove active data, though we may retain transaction records as required by law for financial compliance.

If you have a privacy concern or dispute, contact us via the channels listed at the end of this page. We will investigate and respond within ten business days. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

Contact Us About Privacy

If you have questions about our privacy practices, want to access your data, or wish to file a complaint, reach out to our support team. We are available via live chat, email, and phone during business hours. Our team operates in English and can assist with privacy requests from all regions where cun99 operates—including Jakarta, Surabaya, Bandung, Medan, and Semarang. When you contact us, please include your account reference number so we can respond quickly.

This privacy policy was last updated on 2026-05-30 and applies to all cun99 users. We may update this policy if our data practices change; we will notify you of material changes via email or by updating this page. Your continued use of cun99 after any update constitutes your acceptance of the revised policy.